Documents

Policies & Downloads

Official documents for customers, partners and homeowners working with Instant Build.

Customer care

Complaints Policy

How we handle complaints fairly, transparently, and in line with our customer commitment.

On-site version + PDF

Process

Step-by-step guide on raising a complaint and what to expect at each stage of resolution.

PDF only

Legal

Legal terms for using our website and services.

On-site version + PDF

Legal

How we collect, use and protect your personal information when you use our website.

On-site version + PDF

Need a printed copy or have questions about our policies?